Our Return Policy Explained

Return Window

Scribira allows returns within 30 days of receipt for most items. This timeframe aligns with the FTC Mail/Internet/Telephone Order Merchandise Rule, ensuring that customers can evaluate their purchase. After 30 days, items cannot be returned unless defective. Please note that the return window begins from the date the package is marked as delivered by the shipping carrier. Keep an eye on your delivery notifications to help you stay within this window.

How to Initiate

To initiate a return, please contact our customer service team at [email protected]. Include your order number and the reason for the return in your message. Our team will respond promptly with instructions on how to send back your item. Returns must be shipped back in their original packaging, including any accessories or materials that accompanied the product. This ensures that we can process your return efficiently and maintain our commitment to sustainability.

What’s Returnable

Items eligible for return include all standard Scribira planners and notebooks that are unused and in their original condition. Customizable elements, such as personalized covers, cannot be returned unless they arrived damaged or incorrect. If you’re unsure whether an item can be returned, feel free to reach out for clarification. Each return goes through a careful assessment to ensure compliance with our policy.

What’s Final Sale

Certain items are marked as final sale and cannot be returned. This includes any customized products that have been altered to meet your specifications. These items are tailored to your preferences and, as such, cannot be resold. To avoid disappointment, please double-check your selections before finalizing your order. If you have questions about specific items, our team is here to assist.

Refund Method & Timeline

Refunds will be processed to the original payment method within 5-10 business days of receiving the returned item. Please allow additional time for your bank or credit card company to process the refund. If you received free shipping on your original order, a shipping fee may be deducted from your refund. We strive to make this process as seamless as possible, ensuring that you are satisfied with your experience.

Damaged or Wrong Items

If you receive a damaged or incorrect item, please notify us within 7 days of delivery. Send an email to [email protected] with a description and photographs of the issue. We will either send a replacement or issue a full refund, depending on your preference and stock availability. Your satisfaction is paramount, and we will work diligently to resolve any discrepancies swiftly.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75. Scribira cannot guarantee that we will receive your returned item unless it is properly tracked. This helps ensure that returns are processed without unnecessary delays.

Exchanges

Exchanges are not currently available; however, if you wish to exchange an item, please initiate a return and place a new order for the desired product. This allows for a more efficient process. If you have questions about sizing, design, or functionality, our customer service team is ready to assist you in selecting the right product that meets your needs.